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Refund Policy

Returns 

We cannot offer a refund seven days after receiving your product.

To be eligible for a refund, the product must be in the same form as which it was when received in the original packaging.  Tags and labels must not be removed. The packaging must not be discarded as this will contain details to return the product.

We do not accept, gift cards and products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved,  your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Late or missing refunds (if applicable) 

Please allow for the necessary lead times to receive your refund.  Your payment may be delayed due to banking lead times.  Please also consult with your banking institution. 

Please contact us at admin@silkyangel.com if the delay is prolonged.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 

As we deal with a multiple suppliers, please confirm the return address with us at admin@silkyangel.com before posting your package to the supplier. This is to ensure that the product is received by the supplier who originally posted to you.  

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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