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FAQs

Do you ship Worldwide?

No, we currently only ship to the following countries: U.K, U.S, NZ, Canada and Australia.

 

Will my order be shipped in multiple parcels?

If you place a large order, it may be fulfilled in multiple shipments.

 

How long will my order take to deliver?

Your order should take between 10 to 45 business days to arrive at your doorstep.

 

Will I have to pay any customs fees?

We are confident that there will be no customs fees. However we are not responsible for customs fees or import duties. If any such costs are required, it is the buyers responsibility to pay the balance.

 

What are my payment options?

We accept payments by Paypal, Visa and MasterCard.

 

What are my delivery options?

We currently only offer one standard shipping option, which is free.

 

How secure is your site?

Silky Angel processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud.

 

Can I amend my order?

Contact us as soon as possible if you wish to amend your order. We ship items out usually within 1 working day, so cannot guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping info.

 

Where is my order?

You will receive an email with tracking information once your order is dispatched.

 

How do I track my parcel?

You can track your parcel via the email we sent you. We also have a link to our Order Tracking page on our Home Page.

 

When will I receive my parcel?

Once your order is trackable, it will take between 10 to 45 business days to be delivered. The order may be delayed depending on custom restrictions for each country.

 

Can I return or exchange an item?

Absolutely.  Please read our Refund Policy page for more information. Please feel free to email us directly on our website if you are not satisfied with your order to rectify the situation. 

 

What if I received a faulty item?

Please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website.

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